Privacy Policy

The Wellbeing and Wellness Coach Ltd takes the security and privacy of our customers very seriously. This Privacy Policy is designed to provide you with important information about The Wellbeing and Wellness Coach’s use of personal data as required by the General Data Protection Regulation (GDPR).

Your Personal Data

The Wellbeing and Wellness Coach stores the following information about its members:

  • Information that you provide during any registration process (such as first and last name, email address, phone number, billing address or credit card information)
  • When you call or email us or when you use our services, your data will be stored by The Wellbeing and Wellness Coach.
  • We will hold information regarding your class attendance, mailing preferences, health status, membership status and information provided on health questionnaires and during coaching sessions.
  • Payment and billing information will be held via our payment system (Square).
  • Information about your class attendance and membership status will be held via our booking software (Acuity Scheduling).
  • Data such as your name, email address and mailing preferences will be held by our mailing system (Mailchimp).
  • Your IP Address (will be recorded by our web server when you use our website).

How Personal Data May be Used

  • The Wellbeing and Wellness Coach will use data provided during registration for group or one to one sessions to share important information such as instructions for the session, to share Zoom links or to inform about any unexpected cancellations.
  • We use data to identify trends in popularity of our sessions and memberships such as Class Passes.
  • We may use your data to offer you information about other services available or special offers if you have actively opted in to receive these notifications.
  • We will record your preferences, updates to your data and monitor the effectiveness of communications and notifications sent to you.  

Personal Data and Third Parties:

  • The Wellbeing and Wellness Coach does not and will not ever share or sell your data to any third party.
  • You have the right to withdraw consent for The Wellbeing and Wellness Coach to hold your data.
  • The Wellbeing and Wellness Coach does not collect data on our clients or potential clients from any third parties.
  • We will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Security and Privacy of Your Personal Data:

  • We employ technical, administrative and physical safeguards to protect the confidentiality and security of your personal information.
  • The Wellbeing and Wellness Coach does not have access or visibility of any financial account information that you provide via our Acuity Scheduling booking system or via our payment system Square.
  • Any payments made to The Wellbeing and Wellness Coach via phone or in person are directly entered to our payment machine and are not recorded anywhere on our systems.
  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Acuity Scheduling, Mailchimp and Square:

You can read the Privacy Policy for our payment system, mailing system and online booking system on their individual websites. The website addresses are below:

Acuity Scheduling – https://www.squarespace.com/privacy/

Mailchimp – https://mailchimp.com/legal/privacy/

Square – https://squareup.com/gb/en/legal/general/privacy#cookies

Becoming a client of the The Wellbeing and Wellness Coach:

  • When you become a client of The Wellbeing and Wellness Coach, you are agreeing to us holding personal data about you.
  • By entering into this agreement, you agree to receive email notifications confirming information on your purchases, bookings, class reminders and cancellations.
  • You need to actively opt in to receive our newsletter and promotions. You may opt out at any time by unsubscribing to any of the emails you receive.

The Wellbeing and Wellness Coach’s Website:

Use of Cookies

  • Recorded data which allows our website to recognise you and your preferred settings (cookies), preventing you from needing to provide information on subsequent visits to the site. Your browser can be programmed to warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility.
  • Any personal data we collect from our website will be used in accordance with EU GDPR and all other applicable laws.


The Wellbeing and Wellness Coach’s Communications:

  • If you have actively opted in, you will receive our e-newsletter with special offers, updates, event invitations and more in addition to occasional emails tailored to your interests/visit history. We do our utmost to ensure these updates are relevant and we are mindful to not spam your inbox.

Keeping your data safe:

  • We keep all our active clients data securely through our client management database, online booking system (Acuity Scheduling), mailing service (MailChimp) and payment system (Square). You may request to deactivate your account at anytime by contacting us at information@thewellbeingandwellnesscoach.com. If you have not used the services of The Wellbeing and Wellness Coach for 48 months, your account will be automatically deactivated. You are still able to opt into marketing communications after this time.

Notification of Changes:

  • We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change this privacy statement in any material way, we will notify our clients and subscribers to marketing communications. This means you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Contact:

  • Please contact The Wellbeing and Wellness Coach at any time if you have any concerns about the use of your data or would like more information regarding our Privacy Policy. You can contact us by emailing information@thewellbeingandwellnesscoach.com.