We hope that you really love any items you purchase from The Wellbeing and Wellness Coach although if you are not entirely happy with your purchase from our online shop you can send it back.
You must notify us within 14 calendar days of your purchase that you wish to make a return by emailing firstname.lastname@example.org. We will acknowledge your request and provide a returns address. You must return your item in the same condition that you received it, with original packaging and labels and provide a receipt or proof of purchase for your item.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable with the exception of returns made for faulty items. If you are returning a faulty item please email proof of shipping to email@example.com. On receipt of your item, we will verify the fault and if accepted, your shipping costs will be refunded up to a maximum of £8.
Please note, you are not able to return any items that you have unsealed and opened, including aromatherapy oils or food and drink products, unless the items are faulty.
You should ensure that we receive the item from you no later than 14 days from the date your refund request is acknowledged. It is recommended that you obtain proof of postage as we will not be liable for any lost items that are not received by us within the 14 day period. We will refund you to your original payment method within 3-5 working days depending on your payment provider’s policies. We reserve the right to refuse any refund requests that are made outside of the timescales outlined above or where products are damaged by the purchaser or through inappropriate use or storage.