Cancellation Policy

We understand that life can get in the way sometimes and you may need to cancel or reschedule your session or appointment with us. We want to support you to do this wherever possible so have developed a flexible cancellation policy.

The Yoga Studio Burntwood – In Studio Yoga Classes

Full payment is required on booking to secure your place in class. If you purchase a membership subscription, booking a place in class using your subscription code is considered full payment.

You can cancel up to 24 hours prior to the start time of your scheduled session and receive a full refund. Our system does not automatically generate refunds so please email information@thewellbeingandwellnesscoach.com to request a refund is made. You must register a request for a refund within 7 days of your cancellation in order to qualify for a refund. Classes cancelled with less than 24 hours’ notice will not be refunded. Workshops and events have separate cancellation terms, please see below for further details. Where classes are booked using a subscription code, a refund means the class will be credited back to your subscription to be rebooked within that subscription month.

Where a cancellation is made within 24 hours of a class due a positive Covid-19 test result, your class can be rescheduled to another available class. The new class date must be confirmed within 10 days of the cancellation unless exceptional circumstances apply.

The Yoga Studio at Home – Online Live Yoga Classes

Full payment is required on booking to secure your place in class. If you purchase a membership subscription, booking a place in class using your subscription code is considered full payment.

You can cancel up to 24 hours prior to the start time of your scheduled session and receive a full refund. Our system does not automatically generate refunds so please email information@thewellbeingandwellnesscoach.com to request a refund is made. You must register a request for a refund within 7 days of your cancellation in order to qualify for a refund. Classes cancelled with less than 24 hours’ notice will not be refunded. Workshops and events have separate cancellation terms, please see below for further details. Where classes are booked using a subscription code, a refund means the class will be credited back to your subscription to be rebooked within that subscription month.

Where a cancellation is made within 24 hours of a class due a positive Covid-19 test result, your class can be rescheduled to another available class. The new class date must be confirmed within 10 days of the cancellation unless exceptional circumstances apply.

One to One Yoga and Wellbeing Coaching Sessions – In Person and Online

Full payment is required on booking your session. Your session time will be secured and confirmed on receipt of full payment. If you purchase a block of either 3 or 6 coaching sessions, booking using your designated code is considered full payment.

You can cancel up to 48 hours prior to the start time of your scheduled session and receive a full refund. Our system does not automatically generate refunds so please email information@thewellbeingandwellnesscoach.com to request a refund is made. You must register a request for a refund within 7 days of your cancellation in order to qualify for a refund. Sessions cancelled with less than 48 hours’ notice will not be refunded due to the reduced likelihood of refilling your appointment slot. Where current Covid-19 isolation rules prevent a face to face session from taking place, sessions will be transferred to a virtual session held via zoom.

Workshops

Full payment is required on booking your workshop. You can cancel up to 72 hours prior to the start time of your scheduled session and receive a full refund. Our system does not automatically generate refunds so please email information@thewellbeingandwellnesscoach.com to request a refund is made. You must register a request for a refund within 7 days of your cancellation in order to qualify for a refund. Workshop places cancelled within 72 hours of the event start time will not be refunded due to the reduced likelihood of refilling your place.

Where a workshop is operated by an external party and their own cancellation terms apply, this will be specified on the booking information for that specific event.