Cancellation Policy

We understand that life can get in the way sometimes and you may need to cancel or reschedule your session or appointment with us. We want to support you to do this wherever possible so have developed a flexible cancellation policy.

The Yoga Studio Burntwood – In Studio Yoga Classes

Full payment is required on booking to secure your place in class. If you purchase a membership subscription, booking a place in class using your subscription code is considered full payment.

You can cancel up to 24 hours prior to the start time of your scheduled session and receive a full refund. Our system does not automatically generate refunds so please email information@thewellbeingandwellnesscoach.com to request a refund is made. You must register a request for a refund within 7 days of your cancellation in order to qualify for a refund. Classes cancelled with less than 24 hours’ notice will not be refunded.  

Where classes are booked using a subscription code, a refund means the class will be credited back to your subscription to be rebooked within that subscription month.

Where a cancellation is made within 24 hours of a class due a positive Covid-19 test result, your class can be rescheduled to another available class. The new class date must be confirmed within 10 days of the cancellation unless exceptional circumstances apply.

The Yoga Studio at Home – Online Live Yoga Classes

Full payment is required on booking to secure your place in class. If you purchase a membership subscription, booking a place in class using your subscription code is considered full payment.

You can cancel up to 24 hours prior to the start time of your scheduled session and receive a full refund. Our system does not automatically generate refunds so please email information@thewellbeingandwellnesscoach.com to request a refund is made. You must register a request for a refund within 7 days of your cancellation in order to qualify for a refund. Classes cancelled with less than 24 hours’ notice will not be refunded.  

Where classes are booked using a subscription code, a refund means the class will be credited back to your subscription to be rebooked within that subscription month.

Where a cancellation is made within 24 hours of a class due a positive Covid-19 test result, your class can be rescheduled to another available class. The new class date must be confirmed within 10 days of the cancellation unless exceptional circumstances apply.

One to One Yoga and Wellbeing Coaching Sessions – In Person and Online

Full payment is required on booking your session. Your session time will be secured and confirmed on receipt of full payment. If you purchase a block of either 3 or 6 coaching sessions, booking using your designated code is considered full payment.

You can cancel up to 72 hours prior to the start time of your scheduled session and receive a full refund. Sessions cancelled within 24-72 hours will be refunded at 50% of the session fee. Our system does not automatically generate refunds so please email information@thewellbeingandwellnesscoach.com to request a refund is made. You must register a request for a refund within 7 days of your cancellation in order to qualify for a refund. Sessions cancelled with less than 24 hours’ notice will not be refunded. This includes cancellations due to positive Covid-19 tests unless exceptional circumstances apply.

Where current Covid-19 isolation rules prevent a face to face session from taking place, sessions will be transferred to a virtual session held via zoom.

Workshops

Some of our workshops are hosted through The Wellbeing and Wellness Coach although will be operated by an external organisation or tutor. When relevant, this will be made clear at the time of booking and the operating organisation or tutor’s cancellation terms will apply. Where the workshop is hosted and operated by The Wellbeing and Wellness Coach the following terms will apply.

Full payment is required on booking your workshop. You can cancel up to 48 hours prior to the start time of your scheduled session and receive a full refund. Workshops cancelled within 48 hours will be refunded at 50% of the session fee. If we are able to re-fill your place on the workshop, then a full refund will be made. Our system does not automatically generate refunds so please email information@thewellbeingandwellnesscoach.com to request a refund is made. You must register a request for a refund within 7 days of your cancellation in order to qualify for a refund. Sessions cancelled with less than 24 hours’ notice will not be refunded. This includes cancellations due to positive Covid-19 tests unless exceptional circumstances apply.